Accounts & Subscriptions
FAQ Best Practices
The FAQs determine the way in which the agents will speak to your visitors. Your onboarding specialist will work with you to set up your FAQs prior to going live, review it at your 7 day check-in and send you a detailed report at the 1 month review. ...
The Chat Flow
The primary function of the chat is to qualify potential customers and collect lead information. Below is a flow chart of a typical interaction between a visitor and a chat agent. First the visitor will engage with the chat which automatically sends ...
What Is A Lead?
A lead is a potential customer of your business. At LeadChat we aim to chat with your website visitors and collect the contact information of leads. Understandably, there might be some information that you require to make sure that a visitor is the ...
Lead Limit / Capped Leads
What is a Lead Limit? Lead Limits are used to cap the number of leads collected per month. The reason a client may elect to apply a lead limit is when a client wishes to set a ceiling price of their subscription per month. What happens when I reach ...