Online Portal
See Transcript Leads
With 'See Transcript' Leads there are some cases when a visitor closes the chat before our agents have been able to confirm the lead information. One by product of this is that the API doesn't record the details, and you need to review the ...
Managing Lead Notification Emails
You can choose one or multiple email addresses to receive automated, real-time email notifications when a lead is collected. See below how to add or update the Lead Notification recipients: 1. Login to your account via https://chatsystem.io 2. Open ...
Editing FAQs
The FAQs define the conversation flow the agents will follow with your customers for proper lead qualification - as well as responses to general questions to provide support to website visitors. You can update your FAQs at any time. Once you submit ...
Chats vs. Leads
What is the difference between a Chat and a Lead? Chats include any conversation that has been had with a website visitor,. Leads are the chats where the contact details have been collected. Using the Leads tab 1. Navigate to the 'Leads' tab in the ...
Logging into Chatsystem
1. Navigate to Chatsystem using this link: chatsystem.io/login 2. Enter your Email or Username 3. Enter your password 4. Click Login If you have forgotten your password: You can try resetting your password by clicking FORGOT PASSWORD? on the login ...