Analytics & Integration
Zapier Setup Guide
1. First things first, you need a Zapier account If you don’t already have one, you can set up a free account which includes up to 200 'tasks' per month. For higher volumes, you may need a paid account. You can do this at zapier.com/sign-up In any ...
Google Analytics Guide
There are simple chat analytics available for you in Google Analytics. Log into your analytics account, click on the Behavior section, then Events, then Top Events Once you click into LiveChat, you will see up to three different types of events. 1. ...
Google Tag Manager (GTM) Guide
Google Tag Manager setup guide PART 1: Setting up Google Tag Manager Creating a Google Tag Manager account and container If you are new to Google Tag Manager, follow the steps below to create a new account and your first container. Usually, one ...
Zapier Advanced Setup: 'See transcript' Leads
There are special cases when a visitor closes the chat before our agents have been able to confirm the lead information. One byproduct of this is that the API doesn't record the details, and you need to review the transcript instead. THE ISSUE ...