Popular Articles
Lead Limit / Capped Leads
What is a Lead Limit? Lead Limits are used to cap the number of leads collected per month. The reason a client may elect to apply a lead limit is when a client wishes to set a ceiling price of their subscription per month. What happens when I reach ...
Zapier Advanced Setup: 'See transcript' Leads
There are special cases when a visitor closes the chat before our agents have been able to confirm the lead information. One byproduct of this is that the API doesn't record the details, and you need to review the transcript instead. THE ISSUE ...
Logging into Chatsystem
1. Navigate to Chatsystem using this link: chatsystem.io/login 2. Enter your Email or Username 3. Enter your password 4. Click Login If you have forgotten your password: You can try resetting your password by clicking FORGOT PASSWORD? on the login ...
Chats vs. Leads
What is the difference between a Chat and a Lead? Chats include any conversation that has been had with a website visitor,. Leads are the chats where the contact details have been collected. Using the Leads tab 1. Navigate to the 'Leads' tab in the ...
Editing FAQs
The FAQs define the conversation flow the agents will follow with your customers for proper lead qualification - as well as responses to general questions to provide support to website visitors. You can update your FAQs at any time. Once you submit ...